Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote)

Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Salary: £26,500 per year

Client Profile:

Origin Multilingual is proud to announce, we are searching for a Czech & German OR Czech & Polish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.

Key Responsibilities:

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• Answering calls from existing and new customers
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• Proactively dealing with all queries relating to the business
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• Taking orders and bookings via external and internal calls
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• Managing email queries
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• A professional approach with the ability to build rapport with each customer
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• Demonstrating extensive knowledge on all product ranges
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• Facilitating calls from B2B and B2C
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Personal Specification

The successful candidate for the position, will have the following competences:

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• Previous experience in a similar role (preferred but not essential)
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• Customer service experience (preferred but not essential)
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• Self-motivated, with a ‘can do’ attitude
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• Attention to detail with high level of communication skills is essential
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• Czech & German OR Czech & Polish Fluent
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• Computer literacy
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• A passion to deliver the highest quality for our client’s customers
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Shift pattern:

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• Monday to Friday; 08:00-16:15
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Additional benefits:

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• Contributory pension scheme of up to 6%
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• Opportunity to buy & sell holiday
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• Gym membership discounts
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• Contributory hospital and health cash plan
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• Cycle2Work scheme
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• Eye care vouchers
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• Free monthly nutritional and personal care products
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• Life assurance
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• Discounts at leading brands and retailers
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