Duty Manager

We areseekingto appoint anapproachable,passionateand highly skilledOrangeryDutyManagerfor our 2 AA Rosetterestaurant

The main purpose of the job is tosupport the Orangery Managementin ensuringthe smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service.This is an opportunity for career development.

You will play akeysupportiverole inestablishingthe Orangery as the fine place to dine,maintaininga regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.

The successful candidate willbe requiredto:

Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.

Assist theOrangeryManagementwith the operationalobjectivesof the business and ensure tight control on costs is achieved in line with the P & L.

Support the Orangery Managementwith the trainingand development of the team and the departmenttrainingobjectivesare met.

Ensure all company H & S and Food Safetyobjectivesand standards are achieved and that any faults are raised directly with theOrangeryManagementor the H&SAdvisor.

Focus on service standards in the business and, in conjunction with theLearning & Development team, continue to improve the overall professional standards.

Communicate effectively with all areas of the overall businesstofacilitatehigh standardsacross Ribby Hall Village.

EnsureTheOrangeryoperatesto its maximum potential, upselling at all opportunities.

Have full product knowledge ofallmenus.

Our Perfect match willpossessthe following essential attributes:

A minimum of 2 years experience in a Supervisory or Management role.

WSET qualification is desired but not essential.

Pro-active, self- motivated and driven to succeed.

Excellent Food & Liquor control skills.

The ability to manage, motivate and inspire a team to ensure the smooth running of TheOrangery.

A thorough knowledge of Allergens.

An exceptional level of front of house service.

Evidence ofpreviousresponsibility for Health and Safety Compliance.

Exceptional communication skills and interpersonal skills.

Outstanding customer service.

Resilience and the ability to perform under pressure.

Good timemanagement and organisational skills.

Attention to detail.

Excellent personal presentation.

Availability:

The position isfull time, offering45 hours over5 days, in a department that operates7 days a week.

Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.

Employee Benefits:

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners

Complimentary Annual Health Check

Free annual Aqua Thermal Journey

Four Health Club family day passes per year for friends and family

35% discount at all Ribby Hall Village eateries

10% discount at Ribby Hall SPAR Shop

35% discount off The Spas Aqua Thermal Journey and Treatments

Staff Card Loyalty Points

Preferential rates for self-catering accommodation

10% discount on Ribby Hall Village Nursery costs

Access to a variety of health and wellbeing schemes, including Medicash membership

Personal uniform

Automatic enrolment pension scheme

Cycle to Work scheme

Employee long service rewards

Reward and recognition scheme

Employee Referral Programme

Annual Employee Celebration

Based in over 130 acres of beautiful countryside

Numerous discounts at local eateries, services and attractions.

*subject to terms and conditions

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