Product Support Specialist | London/Hybrid | £55,000 - £65,000

Product Support Specialist | London/Hybrid | £55,000 - £65,000

Fintech | Scaleup | Product Support | Customer Support | Saas | Insurtech | B2B

I am looking for a customer facing Product Support Specialist to join a growing fintech scaleup.

You will be responsible for Support Queue Ownership, act as customer-facing point of contact for queries, Gather the right information before escalating to engineering, QA, product, or

implementation and identify opportunities to improve ticket handling, escalation, documentation, and internal workflows.

The ideal person they’re looking for will have come from a B2B company ideally within the Saas space and someone with experience working with Implementations, hyper care and post go live support.

This is not a technical role but someone with Technical curiosity will suit this well especially around data.

My client are based in London and they go in twice a week and offer some great benefits such as equity, private medical care and more.

Salary is up to £65,000 for the right person and are looking to get someone in asap.

This is a great opportunity for someone looking to grow within a high performing team. If you’re interested please apply to the role or send your CV to [email protected].

No sponsorship is available.

Fintech | Scaleup | Product Support | Customer Support | Saas | Insurtech | B2B