NHS Digital- Band 5 Senior Project Support
Hours: Monday - Friday (37.5 hours)
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.
The Service Management profession at NHS Digital have adopted the Skills Framework for the Information Age (SFIA). For this role, the post holder is expected to demonstrate ability and experience in the following:
Essential SFIA skills:
Monitors and logs the actual service provided, compared to that required by service level agreements.
Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.
Additional essential skills & experience for this role:
Able to work independently at times and know when to escalate if necessary
What you can expect in return
Posted 2 weeks ago
Leeds, West Yorkshire
Up to £12.74 per hour